Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, phone number, and email address when you contact us or apply to our driver network
• Business name and contact details for fleet or dealer accounts
• Vehicle information provided when requesting service
• Messages and communications sent through our contact form or SMS
• Driver qualification documents including license and insurance information

Information collected automatically during service:

• GPS location data from drivers during active dispatched jobs
• Before-and-after photographs taken at job sites
• Job timestamps, status updates, and completion records
• SMS communication logs related to dispatched jobs

Information collected from our website:

• Standard web server logs including IP address, browser type, and pages visited
• Form submissions through our contact page

2. How We Use Your Information

We use the information we collect to:

• Coordinate and dispatch towing and roadside services
• Communicate with drivers and customers about active and upcoming jobs
• Generate job reports, GPS logs, and photo documentation
• Process driver applications and verify qualifications
• Process payments and maintain financial records
• Resolve disputes and respond to insurance or legal inquiries
• Improve our Service and operational processes
• Comply with applicable laws and regulations
• Send operational communications (job notifications, status updates)

We do not sell your personal information to third parties. We do not use your information for advertising or marketing purposes beyond communicating about our own services.

3. SMS Communications

By providing your phone number and engaging with our Service, you consent to receive SMS messages from DFW Motor Club related to dispatch notifications, job status updates, and operational communications.

Message frequency varies based on job activity. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further SMS communications except those required to complete an active service request.

We do not share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Between drivers and customers: We share necessary job details (pickup location, vehicle description, contact info) between the parties needed to complete a service request.
• Insurance and legal purposes: Job documentation including GPS data and photos may be shared with insurance companies or legal parties at your request or as required by law.
• Service providers: We use third-party services (including SMS delivery, email, and payment processing) that may process your information solely to provide those services to us.
• Legal compliance: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: If DFW Motor Club is acquired or merges with another entity, your information may be transferred as part of that transaction.

5. GPS and Location Data

For drivers, GPS location data is collected during active dispatched jobs to provide tracking visibility to customers and for job documentation purposes. GPS tracking is active only during dispatched job windows -- we do not track driver location continuously outside of active jobs.

Location data is retained as part of the job record and may be included in claim-ready PDF reports shared with customers and their insurance providers.

6. Photo Documentation

Before-and-after photographs captured during service are stored as part of the job record. These photos may be shared with the customer for whom the service was performed, and with insurance companies or legal parties in connection with claims or disputes.

Photos are not used for marketing or shared publicly without explicit consent.

7. Data Retention

We retain personal information and job records for as long as necessary to provide our Service and fulfill the purposes outlined in this policy, including:

• Active driver and customer records: retained while the relationship is active and for 3 years thereafter
• Job records including GPS data and photos: retained for 5 years to support insurance and legal inquiries
• Financial records: retained for 7 years as required by applicable tax law
• SMS communication logs: retained for 2 years

You may request deletion of your personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes even after a deletion request.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our Service uses industry-standard encryption for data transmission and access controls for stored data.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take reasonable precautions with any information you share with us.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out of SMS: Reply STOP to any SMS message to opt out of future messages

To exercise any of these rights, contact us at the information listed in Section 12 below. We will respond within 30 days.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

11. Third-Party Services

Our Service uses the following categories of third-party providers that may process your data:

• SMS delivery: To send dispatch notifications and job communications
• Email delivery: To send contact form responses and operational emails
• Payment processing: To process driver payouts and customer billing
• Cloud hosting: To host our application and store job data securely

These providers are contractually obligated to protect your data and may only use it to provide services to DFW Motor Club.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will make reasonable efforts to notify you via the contact information you have provided. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us directly: